FAQs and COVID-19 UPDATES

UPDATED 7/21/2020

No walk up windows until further notice. Please stay home and mask up if you need to go out!

How do I order a mask?

We will add masks to the website when they are available around 9:00 am. Check the website and refresh your browser until it says they are in stock. Masks are available for pick up or shipping only.

Can I order over the phone?

We cannot take phone orders at this time, and we cannot conduct a credit card transaction over the phone. Please do call for assistance ordering from our online shop! We are happy to help if you're unable to check out.

What are our current shipping, delivery, and pickup options? 

Curbside pickup is available at the shop Monday-Saturday, 12-4 pm (see details below).

With a purchase of $25 minimum: Free doorstep delivery is available within a 7 mile radius of the shop (422 N. 4th Avenue Tucson, AZ 85705). $5 delivery is available within Tucson beyond the 7 mile radius. Deliveries typically take place within 3 days of your order being placed, between 3:00-5:00 pm. 

If you live in an apartment building, please leave special instructions in a note at checkout so we know where to leave your package.

Free shipping on orders over $100 (some large items excluded).

How do I arrange my pickup? 

Generally pickup time is between 12-4 Monday-Saturday, but you may be given a more specific time when you are notified that your order is ready. Once you have been notified that your order is ready, pull up at the red zone outside of the shop. Call 520-622-3297 and let someone know you are outside and what name your order is under. Please stay in your car and we will bring it to you. Orders are typically ready within 24 hours.

Do you ship internationally?

No, not at this time.

Who do I contact about a custom order? 

Please email popcycle.wholesale@gmail.com to inquire about special orders. 

How do I submit my art for consideration to be added to the shop? 

Please email popcycle.submissions@gmail.com with a brief description of your work and some photos. We receive a high volume of submission inquiries. You will get an automatic response and we will contact you when we are able.

I lost one of my earrings. Can the artist make a replacement?

Maybe! We are more than happy to help out. Please email popcycle.wholesale@gmail.com with a photo of your item and we’ll let you know what’s possible.