FAQs and COVID-19 UPDATES

UPDATED 9/20/2020

The shop will be open (masks required) Fridays -Mondays from 12pm-4pm for in store shopping. We can't wait to see you!

We are also accepting appointments for private shopping. Please click here to book your appointment.

Appointment shopping guidelines:

Masks are required for customers and staff. You may bring one other person with you. Hand sanitizer will be provided and required upon entry. Shopping time is limited to 30 mins or less so we can thoroughly clean between customers. At this time there will be no trying on jewelry or clothes. No cash please! We happily accept apple pay and credit cards. No same-day booking.

Can I order over the phone?

Yes, if you are not able to order online give us a call! (520) 622-3297

What are our current shipping, delivery, and pickup options?

Curbside pickup is available at the shop Monday-Saturday, 12-4 pm (see details below).

With a purchase of $25 minimum: Free doorstep delivery is available within a 7 mile radius of the shop (422 N. 4th Avenue Tucson, AZ 85705). $5 delivery is available within Tucson beyond the 7 mile radius. Deliveries typically take place within 3 days of your order being placed, between 3:00-5:00 pm.

If you live in an apartment building, please leave special instructions in a note at checkout so we know where to leave your package.

Free shipping on orders over $100 (some large items excluded).

How do I arrange my pickup?

Generally pickup time is between 12-4 Monday-Saturday, but you may be given a more specific time when you are notified that your order is ready. Once you have been notified that your order is ready, pull up at the red zone outside of the shop. Call 520-622-3297 and let someone know you are outside and what name your order is under. Please stay in your car and we will bring it to you. Orders are typically ready within 24 hours.

Do you ship internationally?

At this time we only ship to the United States and Canada.

Who do I contact about a custom order?

Please email popcycle.wholesale@gmail.com to inquire about special orders.

How do I submit my art for consideration to be added to the shop?

Please email popcycle.submissions@gmail.com with a brief description of your work and some photos. We receive a high volume of submission inquiries. You will get an automatic response and we will contact you when we are able.

I lost one of my earrings. Can the artist make a replacement?

Maybe! We are more than happy to help out. Please email popcycle.wholesale@gmail.com with a photo of your item and we’ll let you know what’s possible.